We want you to be fully satisfied with your purchase from us.
If you need to return an item, please note that all items must be returned in the condition that they were received- not worn, altered or washed, with all tags attached and receipt in hand.
Lobao Studio has a 14-day return policy which means you have 14 days when your order is delivered to ship/postmark it back to our return centre for a refund or exchange.
We prefer that items are returned through Lobao Studio return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
If you want us to organize your refund with our UPS account please email us firstname.lastname@example.org
or send the package to:
Lobao Studio SL
Plaza de Alonso Martínez 2/ 4 derecha
28004- Madrid- Spain
Purchased items are exchangeable into a different size. Exchanges are only processes upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Should you be interested in a different colour or style, please return your item/s to us and simply purchased the new piece separately at www.lobaostudio.com
Our regular online return and exchange policy as described above applies during sale periods.
Products should be returned with their dust bag as this is considered part of the product.
Returns are processed within fourteen days of receipt. Your refund will be credited to the same form of payment from where the purchase was made. Return costs will be subtracted from refund. Customers are responsible for the return shipping charges.
Please note Lobao Studio does not accept liability for shipping loss or damage of returned goods or any international duties and taxes.