The following terms and conditions are valid between Lobao Studio SL and you and apply to all use of and orders placed on Lobao Studio website lobaostudio.com, and orders made by telephone, e-mail or by live chat Lobao Studio Customer Service team. Please note that Lobao Studio does not guarantee that all products presented on the Website are in stock or are available for purchase. Lobao Studio reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. Lobao Studio reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Each purchase is subject to the Terms and Conditions in the version applicable at the date of submitting the order. Please inform yourself about the applying version of Terms and Conditions before submitting your order. Please note that the terms and conditions valid for your order is always the terms and conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.
The language of the Terms and Conditions is English.
- Placing order
- Order confirmation
After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.
- Acceptance and shipping confirmation
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these Terms and Conditions. The shipping confirmation is our acceptance of your order. Please note that Lobao Studio does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.
Lobao Studio´s goal is to describe the products at the Website as correctly as possible. However, please note that due to the colour settings of your computer, the colours of the products shown in the pictures on the Website can differ somewhat from their actual colours. Lobao Studio cannot be held responsible for any such discrepancy.
The prices shown on the Website include VAT. The prices shown on the Website may vary from time to time and Lobao Studio is not bound by the price until Lobao Studio has accepted the order by sending the shipping confirmation to you. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Lobao Studio always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. The refund is made using the same payment method you used at the purchase. Please also note that Lobao Studio may cancel the order even if it has been accepted by Lobao Studio under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.
The following payments are accepted.
Credicards: Payment can be made by the following credit cards: Visa, Mastercard, Diners and American Express. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once you place the order. We do our best to make the Website as secure as possible. Payment will be debited and cleared from your account once you place the order. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Lobao Studio, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
Paypal: When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website.
Gift Cards: When placing an order using a gift card as payment, the order can only be shipped to the same country as to where the gift card was issued. Lobao Studio are unable to change the currency of the gift card, and it is always country specific. Gift cards purchased online can be used only in our website. Gift cards are valid one year from the date when they were purchased.
Shipping methods: Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during sales periods. The delivery times do not consider possible delays caused by payment authorization and/or on the part of the shipping company. If Lobao Studio fails to deliver within 30 days, you have the right to cancel the purchase. Your order will be delivered by UPS to the shipping address you have indicated. All orders are fully traceable as we will provide you the tracking number for information.
First-time order policy: For security purposes, Lobao Studio reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
- Information of the right of revocation
Right of Revocation: You are entitled to revoke this contract within 14 days. The revocation period is 14 days from the day on which you have, or a third person designated by you (other than the carrier) has, received the products. In order to exercise your right of revocation, you must inform us at firstname.lastname@example.org by means of an unambiguous notification your decision to revoke this contract.
Consequences of revocation: If you revoke this contract, we are obliged to return to you, promptly but in no case later than within 14 days from the day on which we have received the good you want to return. For such repayment, we will use the same means of payment that you have used for the initial transaction. We are entitled to refuse repayment until we have recovered the products or you have evidenced that you have sent the products back to us, whichever occurs first. You are obliged to send back the products to us promptly, but in no case later than within 14 days from the day on which you notified us of the revocation of this contract. The time limit is complied with if you send the products before the expiration of the 14 days’ time limit. You have to bear the direct costs of the reconsignment of the products. Any potential loss in value of the products will have to be compensated by you only if such loss in value is attributable to your handling of the products which is not necessary for the verification of their condition, quality or functionality.
Exchanges: Purchased products are exchangeable into a different size in accordance with the terms set forth in this section 11. All exchanges are based on stock availability. If you have exchanged a product, Lobao Studio will pay the shipping costs to send you the new product.
Shipping costs for reconsigning the products: Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and Lobao Studio has no obligation to pay such costs.
Returning the products: You can easily and conveniently handle the reconsignment of your purchased products as follows:
We want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received- not worn, altered or washed, with all tags attached and receipt in hand.
We prefer that items are returned through Lobao Studio return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport. If you want us to organize your refund with our UPS account please email us.
or send the package to:
Lobao Studio SL
Plaza de Alonso Martínez 2/ 4 derecha
28004- Madrid- Spain
Products should be returned with their dust bag as this is considered part of the product.
Returns are processed within fourteen days of receipt. Your refund will be credited to the same form of payment from where the purchase was made. Return costs will be subtracted from refund. Customers are responsible for the return shipping charges.
Please note Lobao Studio does not accept liability for shipping loss or damage of returned goods or any international duties and taxes.
- Defective products
If you receive defective products, please notify us immediately. According to the Civil Act you are entitled to complain about defective products within one year. However, you must always notify Lobao Studio within a reasonable time after you have detected that the products are defective. If Lobao Studio consider the products to be defective, Lobao Studio will make a full refund including shipping costs.
- Copyright permission notice
Copyright in the documents provided in this site (including, without limitation, the trademarks of Lobao Studio, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Lobao Studio and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Lobao Studio. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
Lobao Studio use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Lobao Studio online shop secures communications by encrypting all data to and from the site. For security reasons, we do not store any payment information in our database.
- Resale policy
You may purchase products on www.lobaostudio.com for personal use only and not for resale. By placing an order on www.lobaostudio.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.
- Information on the website
Lobao Studio cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Lobao Studio may, at any time, amend the content of the site. Although Lobao Studio strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are provided by third party operators. In situations where Lobao Studio acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Lobao Studio cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Lobao Studio cannot guarantee problem-free, uninterrupted, and secure access to the site.
The Website may contain links to other websites beyond our reach. We assume no liability for content or privacy practices of such sites.
- Violation of rules
Lobao Studio reserves the right to seek all solutions available to us against violations of these Terms and Conditions, including the right to block access to the site.
Any damage liability of Lobao Studio is excluded. Exempted from this exclusion are claims of the customer related to damages to health, body and mind, or damages resulting from a violation of material contractual obligations (cardinal duties), as well as the liability for other damages which are based on intent or gross negligence of Lobao Studio, its representatives and vicarious agents. Material contractual obligations are obligations which are precondition to the successful performance of the contract and on the observation of which the customer can legitimately rely. In the event of a violation of material contractual obligations, Lobao Studio´ liability is limited to the foreseeable and typical damage if such damage has been caused slightly negligent, unless a damage to health, body and mind is concerned. The limitations set forth above also apply for the benefit of the representatives and vicarious agents of Lobao Studio if claims are made directly against them. The liability under the Product Liability Act remains unaffected. Lobao Studio assumes no liability in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. In case of force majeure, Lobao Studio ‘obligations will be suspended. The contract between you and Lobao Studio can, in such cases, be partially or fully terminated by yourself or by Lobao Studio.
- Provisions severability
If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.
- Governing law
These Terms and Conditions are governed by the laws of Germany (excluding the United Nations Convention on Contracts for the International Sale of Goods – CISG). The place of jurisdiction for any disputes arising from or pertaining to these Terms and Conditions is Hamburg.
- Company information
Lobao Studio SL
Plaza de Alonso Martínez 2/ 4B – Madrid- Spain- 28004
VAT number: ESB88429345
- Version of the terms and conditions
The latest update of the Terms and Conditions of Lobao Studio was made in August, 2019.